Is SMB signing supported?
Yes in almost all cases; however, it does degrade performance. The only case which does not support SMB signing at all is using the ioSafe R4 built-in backup manager, with the Windows (Timestamp) protocol.
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How many data volumes does the ioSafe R4 support in X-RAID mode?
X-RAID mode is designed as a single-volume system, so only one.
How many data volumes does the ioSafe R4 support in Flex-RAID mode?
the ioSafe R4 supports up to 4 data volumes, but each disk is limited to 2 data partitions.
How do I direct-connect between the ioSafe R4 and PC/Mac?
- Assign a static IP address to the ioSafe R4, and set your PC with a static IP in the same subnet.
- Connect the ioSafe R4 and PC NIC using a straight or crossover Ethernet cable.
- Power on the ioSafe R4 and scan with RAIDar to locate the ioSafe R4.
Note: If the ioSafe R4 is set for DHCP (default mode), it will appear as IP 192.168.168.168.
How do I reset my ioSafe R4 admin password?
You can reset your ioSafe R4 Admin password by accessing http://ip_address_of_R4/password_recovery . If you have forgotten the password recovery answer, you will need to perform a firmware re-installation to reset the admin password.
RAIDar is unable to find the ioSafe R4 on my network. How do I resolve this?
- Make sure all the software firewall is turned off or disabled.
- Make sure UDP ports on the routers are not blocked.
- Make sure both client PC and the ioSafe R4 are in same subnet.
How do I install/remove an add-on?
Simply download the add-on and upload it from FrontView System / Update / Local tab. You will need to reboot before the add-on is installed.
Some of the Add-on packages will not be removable after they are installed. Add-on packages that install a service can be removed from the Services tab.
How do I re-install the firmware?
You can force a re-installation of the firmware from flash to the disk. This is helpful if you have lost your admin password and want to set it back to default, if errors in your network settings has made it impossible to connect to the ioSafe R4, or if you suspect that the operating system on your disk may somehow be corrupt. The firmware re-installation process will not touch your data volume.
Read more...
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How do I upgrade the ioSafe R4 firmware when the ioSafe R4 is not connected to the Internet?
Download the ioSafe R4 firmware to your PC and perform a local update from FrontView.
How do I configure a RAID 1 or RAID 5 volume with a spare disk?
After installation, delete the existing RAID volume and recreate it with one disk configured as a hot spare. Please be aware that X-RAID does not support hot spare.
Does the ioSafe R4 support SATA II hard disks?
Yes, however, the ioSafe R4 will utilize the disks in SATA I (150MB/sec) mode.
Can I mix disk models and sizes when installing the ioSafe R4?
Yes you can, however, please note that the smallest capacity disk will be used to determine the overall size of your data volume. Also, your performance may be limited by the slowest of the disks.
Can I update the ioSafe R4 firmware before doing the installing my disks?
No, you need to have at least one disk installed before you can update to the new firmware. You can do a factory default with all your disks after the firmware has been loaded.
How can I properly shutdown the ioSafe R4?
You can depress the power button on the front of the ioSafe R4 for about 5 secs until the disk LEDs start blinking, and then release. The shutdown process will take about 10 secs or so. Alternatively, you can shutdown from FrontView from the System / Shutdown page.
Why is my volume capacity is lower than expected?
There are several things that factor into the usable capacity of your ioSafe R4 volume.
- Disk manufacturers use 1GB = 1000^3, whereas most modern operating systems, including RAIDiator, use 1GB = 1024^3. This means a 500GB disk will show up as 465 GB in FrontView.
- RAID requires one disk capacity to maintain redundancy. This means if you have 4 x 500GB disks, your end usable capacity will be 3 x 500GB.
- RAIDiator operating system takes up roughly 2.25GB per disk.
- The overhead of RAID and filesystem takes up roughly 2% of the total space.
- Snapshot space takes up 5GB by default during installation. This is resizable.
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